Our performance

We're really proud to be delivering some of our best ever performance and, most importantly, fantastic outcomes for our customers.

A word from Glenn Harris

In a year where our external environment has been increasingly unpredictable, I'm proud to say that we've continued to make improvements to the day-to-day issues our customers have told us matter most to them. During 2020/21 we've:

  • Recorded customer satisfaction scores of 90% across the year
  • Built 350 new homes across the Midlands
  • Maintained our G1 V1 and Moody’s A1 stable ratings, the highest in the sector
  • Invested £22m in our homes
  • Recorded our highest ever colleague engagement score of 80%

We also kept everyone of our colleagues working and delivering for our customers throughout the pandemic, saving our colleagues the uncertainty of being furloughed.

This year we've also taken time to reflect on what diversity and inclusion means for us as an organisation. This reflection has been led by colleagues in our Inclusion Networks and the outcomes have helped shape our diversity priorities for the year. As a result, we've been named the 24th most inclusive business in the UK.

We go into the third year of our corporate plan as an engaged and united team who has delivered for our customers in the most challenging of circumstances and has clear plans for a more sustainable future.

Glenn Harris MBE

How we're performing