Since the launch of ‘Making What Matters Brilliant’, we have become a simplified, tenant focused organisation that due to its financial stability can invest in the issues that matter most to our tenants and build the new affordable homes our region needs.
Some highlights of what we have achieved during 2022/23 include:
Recorded customer satisfaction scores of 90% across the year
Retained the highest possible G1/ V1 rating from the Regulator of Social Housing, and strong credit rating of A1 with negative outlook, from Moody’s Investors Services
Sustained 99% of tenancies and maximised tenant income by £2.5m
Built 2250 homes since the launch of our corporate plan, and remained on track to deliver our target of 4000 new homes by 2025
Achieved a 20% reduction in total carbon emissions since 2019/20.
Since the launch of ‘Making What Matters Brilliant’, we have become a simplified, tenant focused organisation that due to its financial stability can invest in the issues that matter most to our tenants and build the new affordable homes our region needs.
Some highlights of what we have achieved during 2022/23 include:
Recorded customer satisfaction scores of 90% across the year
Retained the highest possible G1/ V1 rating from the Regulator of Social Housing, and strong credit rating of A1 with negative outlook, from Moody’s Investors Services
Sustained 99% of tenancies and maximised tenant income by £2.5m
Built 2250 homes since the launch of our corporate plan, and remained on track to deliver our target of 4000 new homes by 2025
Achieved a 20% reduction in total carbon emissions since 2019/20.
As we approach the end of our corporate plan, I am proud to look back on all we have achieved during this time. We will continue to take a landlord-first approach to all that we do and focus our investment and attention on what matters most to our tenants: the quality and safety of their homes and the ease with which they can use our services.
