A word from Glenn Harris
In a year where our external environment has been increasingly unpredictable, I'm proud to say that we've continued to make improvements to the day-to-day issues our customers have told us matter most to them. During 2020/21 we've:
- Recorded customer satisfaction scores of 90% across the year
- Built 350 new homes across the Midlands
- Maintained our G1 V1 and Moody’s A1 stable ratings, the highest in the sector
- Invested £22m in our homes
- Recorded our highest ever colleague engagement score of 80%
We also kept everyone of our colleagues working and delivering for our customers throughout the pandemic, saving our colleagues the uncertainty of being furloughed.
This year we've also taken time to reflect on what diversity and inclusion means for us as an organisation. This reflection has been led by colleagues in our Inclusion Networks and the outcomes have helped shape our diversity priorities for the year. As a result, we've been named the 24th most inclusive business in the UK.
How we're performing
We publish our Financial Statements every year as a way of staying transparent and benchmarking our performance.
Customer Annual Reports
Our customer annual reports show our progress and key successes over the last 12 months.
Value for Money Statements
Our Value for Money (VFM) Statements aim to demonstrate what work has been carried out during the last 12 months.