Our performance

We're really proud to be delivering some of our best ever performance and, most importantly, fantastic outcomes for our customers.

A word from Glenn Harris

As a result of the choices we have made over the last few years and our colleagues’ continued focus on providing high quality services to our customers; we’re on track to complete our journey to brilliance. During 2021/22 we've:

  • Recorded customer satisfaction scores of 90% across the year
  • Built 700 new homes across the Midlands
  • Maintained our G1 V1 and Moody’s A1 stable ratings, the highest in the sector
  • Invested c£18m on our planned works programme
  • Maintained our highest ever colleague engagement score of 80%

As well as the 700 new affordable homes we handed over this year, we’ve also developed the first UK homes to meet the new Future Homes Standard - reducing carbon emissions by 80% and anticipated to save customers 65% on their energy bills.

These properties, which were built by local construction firms using traditional methods and local material, are now homes to local families.

To deliver these improvements means we have to remain financially strong and stable, so I am glad to say that we have ended another year in good financial health and with the ability to look at some of the challenges forecast for the coming year with confidence.

Glenn Harris MBE

How we're performing

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