Who we are

We deliver homes and services across the Midlands that help people to live independently. We own and manage 34,000 high quality, safe and affordable homes and provide excellent services to over 70,000 customers.

We're Midland Heart

We’re regulated by the Regulator of Social Housing (RSH) in England and we’ve adopted the National Housing Federation’s code of conduct, which we use to measure our governance practices. We also have an independent code of conduct, which includes our values and behaviours we expect from our colleagues, board and committee members.

Each year we publish a value for money report to show that we spend responsibly, so that we’re able to invest in our homes and communities.

Our customers are actively involved in our governance and in scrutinising the services we provide. Their involvement is key to us improving our services, so we support and train our customers to make sure they can challenge us to be brilliant.

Our Partnerships

We’re the founding members of West Midlands Housing Association Partnership (WMHAP), which supports the West Midlands Combined Authority and the elected Mayor to deliver on their social and economic plans for the region.

The partnership brings together more than 30 housing associations so that we can speak with a single voice on key issues. Together, we own a total of 120,000 homes across the Midlands.