Meet the team

Our Board

Llewellyn Graham

Chair, Non Executive Director

Llewellyn has more than 30 years experience in the voluntary, social housing and not-for-profit sectors, with a particular focus on serving multicultural communities. He is Chief Executive Officer of Nehemiah United Churches Housing Association.

Glenn Harris MBE

Chief Executive Officer and Board Member

Glenn has been Chief Executive of Midland Heart since March 2018. Prior to this he was our Executive Director of Corporate Services, responsible for Strategy, Finance, HR and IT.

Abigaile Bromfield

Non Executive Director

Abigaile Bromfield is an expert in urban planning strategy and growth, and currently serves as Strategic Director for the Midlands UK Cities, Planning and Design teams at Arup, a global consultancy dedicated to sustainable development.

Dasos Christou

Non Executive Director, Member Responsible for Complaints

Dasos is the Regional Managing Director for Abri, one of the largest housing associations based in the south of England. Dasos is responsible for the south east region of 13,500 homes predominantly based around Windsor and Bracknell in Berkshire. Dasos is also a chartered member of the CIH and a Non-Executive Director for Opendoor Homes.

Dominic Wong

Senior Independent Director, Non Executive Director

Dominic joined Deloitte LLP in 1991 and spent the next 28 years there, specialising in turnaround, restructuring and performance improvement. In 2019, he left Deloitte to pursue a portfolio career. Dominic is a chartered accountant and a licensed insolvency practitioner.

Louise McFadzean

Non Executive Director

Louise is an experienced and successful Chartered Accountant who has worked in a range of business sectors (Food and Travel Retail, Manufacturing and Public Sector Organisations) as a senior finance professional for over 25 years.

Pamela Leonce

Non Executive Director, Board Lead for Equality, Diversity and Inclusion

Pamela Leonce is the Founder and CEO of Stowhill Careers, specialising in business consultancy and executive career coaching. Pamela is also a Board Member of Sovereign Housing Association and Local Space, and Equality, Diversity & Inclusion Advisor to Saxton Bampfylde.

Baljinder Kang

Executive Director of Resources and Board Member

Bal joined us in 2014 and has nearly 25 years of people management experience gained across the private, NHS, charitable and not for profit sectors.

Joe Reeves

Executive Director of Finance and Board Member

Joe joined us in July 2013 following 15 years at PwC in public sector audit and advisory and the Corporate Finance Infrastructure and Government teams.

David Taylor

Executive Director of Tenancy Services and Board Member

David joined us in 2009 as Head of Housing and became a member of the Executive Team in 2015. He has strategic responsibility for all of our tenancy-related services.

Sayeed Haris

Executive Director, Health and Safety Lead

Sayeed joined Midland Heart in March 2020, and has since worked closely with colleagues across Operations to ensure we deliver great services whilst remaining financially sound. He has strategic responsibility for our property services and investment.

Corporate Governance
Our Operating Model
Company Structure
The Board of Directors

Midland Heart is committed to the principles of good corporate governance and to high standards of business integrity, ethics and professionalism across all of its activities. Our Code of Conduct sets out the values we expect our staff to adopt in carrying out Midland Heart’s business.

Midland Heart has adopted the National Housing Federation’s (NHF) Code of Governance as the code against which it measures the effectiveness of its governance practices, so as to provide governance assurance to stakeholders.

The NHF Code (which can be read here) contains a broad range of governance measures for the Board to address in relation to such matters as:

Constitution and Composition of the Board
Essential Functions of the Board and Chair
Board Skills, Renewal and Review
Conduct of the Board and Committee Business
The Chief Executive
Audit and Risk
Conduct, Probity and Openness

The Board has reviewed its compliance with the Code and confirms it complies with all of the provisions.

For more on Midland Heart's governance structure, browse the menu below

Our operations are organised into three core areas:

• Housing Management, which manages social housing

• Retirement Living and Supported Housing

• Commercial Operations, which includes private rental properties.

All receive a full range of services, from asset management and property development, to IT, finance, HR, business development, communications, procurement and legal services.

Company Structure – as at 31 March 2024

Midland Heart Ltd is the parent company.

It owns all social housing assets, is the employer of all staff and has four subsidiaries:

Cygnet Property Management plc – is our market rent subsidiary and has access to its own funding sources.
Midland Heart Development Ltd - provides construction related services.
Midland Heart Capital plc - issues capital market bonds on behalf of and to raise finance for Midland Heart.
Prime Focus Finance Ltd - a special purpose borrowing vehicle holding one loan for the benefit of Midland Heart Group.

The Board has responsibility for the overall management and performance of the Group, its overall strategy and planning, including strategic objectives, financial viability, internal controls and risk management. The Board has delegated day to day management of the Group to the Executive Team.

The Board delegates specific responsibilities to a number of Committees of the Board under Terms of Reference approved by the Board.

As at 31 March 2024, there were ten board members, of whom six are Non-Executive Directors and four are Executive Directors. Recruitment to the Board takes place as appropriate to maintain orderly succession to the Board and an appropriate mix of skills and experience. Induction and development programmes are provided to all Board Members.

Collectively, Board Members bring a wide range of experience and expertise to the business of governing Midland Heart. Executive Directors attend all Board meetings and members are provided with appropriate papers and information in advance of all Board and Committee meetings.

During 2022, the Board commissioned an in depth independent review of the effectiveness of its governance which was delivered by Campbell Tickell. Campbell Tickell looked at the effectiveness of both the Board and the overall governance system within Midland Heart and concluded that:

The Board is led by a strong leadership team and is comprised of high calibre individuals who bring a range of skills and experience that are well matched to the organisation’s strategy, risk and opportunities.
The Board demonstrates many of the features of a highly effective Board and is delivering on its governance responsibilities

Contact us

If you’re one of our tenants and need any support, you can contact us directly through our tenant website where there are a range of options to get in touch. If you’re a stakeholder and need to get in touch regarding a corporate-related matter, please email media@midlandheart.org.uk.