Leading housing association, Midland Heart, has published its Financial Statements for the operating period of April 2020 – March 2021.
16th Aug 2021 - Corporate news
Despite a challenging year, the 34,000-unit association have reported a strong surplus of £38.1 million combined with record levels of liquidity, with cash and undrawn facilities at circa £265 million. They’ve also maintained their G1/V1 governance and financial viability rating from the Regulator.
Key highlights include recording customer satisfaction scores of c.90%, completing 350 brand new homes for families across the Midlands, investing £22 million in current homes and maintaining a colleague engagement score of 80%.
We have consistently stayed ahead of the curve acting swiftly to keep our customers and colleagues as safe as possible while maintaining the services they rely on.
Due to our ability to respond so quickly, putting in place measures to maintain safety and training colleagues on how to continue to deliver services in Covid-secure ways, we have been able to maintain a consistently high level of service.
John Edwards, Chair of Midland Heart
In a year when our external environment has been increasingly unpredictable, I am proud to say that we have continued to make the improvements to the day-to-day issues our customers have told us matter most to them.
We go into the third year of our corporate plan as an engaged and united team who has delivered for our customers in the most challenging of circumstances and has clear plans for a more sustainable future.
Glenn Harris, Chief Executive at Midland Heart
From April 2021, Midland Heart will continue to focus on putting customers, homes and communities at the centre, delivering services that not only meet but exceed expectations and enable people to live fulfilling, independent lives.
