Our documents

From financial statements to carbon reduction plans, you'll find everything you need to know about us.

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  • pdf 4055Kb

    Carbon reduction plan 2021

    Our new, more ambitious low carbon action plan focuses on reducing the impact every aspect of our organisation has on the environment, committing us to becoming a carbon neutral landlord by 2050.

  • pdf 3022Kb

    Making What Matters Brilliant Corporate Strategy 2019-2025

    Making What Matters Brilliant is our exciting new corporate plan that will set our focus on delivering real improvements for our customers.

  • pdf 5382Kb

    Customer Annual Report 2020-2021

    Despite the challenges of the pandemic, we’ve been busy making sure that our homes remaine comfortable and safe, and that our services were still there for those who needed them.

  • pdf 4409Kb

    Customer Annual Report 2019-2020

    This report covers the first year of our new corporate plan Making What Matters Brilliant which set our focus on delivering real improvements for our customers.

  • pdf 3903Kb

    Customer Annual Report 2018-2019

    The last year has been a busy one for all those involved with our work and we're pleased that we’ve seen positive performance across our range of services.

  • pdf 1492Kb

    Customer Annual Report 2017-2018

    We've continued to see high levels of customer satisfaction across our key areas, including our repairs service and our performance remains in the top three when compared to other similar housing associations.

  • pdf 1467Kb

    Customer Annual Report 2016-2017

    The last 12 months has seen us completely transform our services. We've had to respond to the changes and challenges around us, such as cuts to local government spending and welfare reform, whilst making sure that we provide best value and top quality services.

  • pdf 3507Kb

    Customer Annual Report 2015-2016

    Over the past year everyone at Midland Heart has been working extremely hard to adjust the business to respond to the huge amounts of change taking place.

  • pdf 2015Kb

    Customer Annual Report 2014-2015

    We're as committed as ever to providing high quality housing and care and support to our customers. This year we celebrate our 90th birthday, and we've continued to work hard to ensure our services improve year on year.

  • pdf 4673Kb

    2019-20 Accounts

    Directors Report, Strategic Report and Financial Statements for the year ended 31st March 2020

  • pdf 4870Kb

    2018 19-Accounts

    Directors Report, Strategic Report and Financial Statements for the year ended 31st March 2019

  • pdf 13191Kb

    ESG Report 2020/21

    In our first ever ESG report, we set out the progress we have already made since agreeing to be an early adopter. More importantly we also explain the exciting plans we have to accelerate our transition towards being carbon zero.

  • pdf 1188Kb

    Ethnicity Pay Report 2021

    We are proud to be amongst the first employers in the country to publish our Ethnicity Pay Gap. Whilst there’s no requirement for us to do this, we pride ourselves on being honest and transparent with our colleagues.

  • pdf 6384Kb

    Financial Statements 2020-2021

    Throughout the year we have consistently stayed ahead of the curve acting swiftly, and before restrictions mandated, to keep our customers and colleagues as safe as possible while maintaining the services they rely on.

  • pdf 4193Kb

    Financial Statement 2019-2020

    In April 2019, we launched our new corporate plan Making What Matters Brilliant which centres on delivering first class core landlord services, delivering a marked increase in the level of new affordable homes built and ensuring we take pride in being a good employer, becoming somewhere people aspire to work.

  • pdf 9847Kb

    Financial Statement 2018-2019

    In April 2019, we launched our new corporate plan Making What Matters Brilliant which centres on delivering first class core landlord services, delivering a marked increase in the level of new affordable homes built and ensuring we take pride in being a good employer, becoming somewhere people aspire to work.

  • pdf 3941Kb

    Financial Statement 2017 2018

    Covering the second year of our Fit for the Future corporate plan, these financial statements demonstrate the financial and operational benefits that have been delivered. This has been a record year of achievement across the organisation.

  • pdf 2028Kb

    Financial Statement 2016-2017

    When I wrote the foreword to our 2016 financial statements, I talked about the fact that we had just signed off our Fit for the Future Corporate Strategy, which was designed to help Midland Heart respond to the new operating environment and to continue to grow and thrive.

  • pdf 1980Kb

    Financical Statement 2015 2016

    We signed off our 2015 financial statements in July last year, only days after the budget. At that time, it was clear that our operating environment was about to change rapidly, and that has certainly proved to be the case in the months since the budget.

  • pdf 2064Kb

    Our Gender Pay Report 2021

    Our Gender Pay Gap Report 2021

  • pdf 606Kb

    Our Gender Pay Report 2020

    Our Gender Pay Report 2020

  • pdf 443Kb

    Our Gender Pay 2019

    As a large and ambitious employer in the Midlands, we’ve got a diverse workforce of approximately 1,500 people. Being inclusive has always been at the very heart of our organisation, as when we embrace our diversity we attract and retain the right people who provide the best service to our customers.

  • pdf 2534Kb

    Our Gender Pay 2018

    As a large and ambitious employer in the midlands, we have a diverse workforce of approximately 1600 people, which reflect the differing demographics of the geographies across which we operate. Being inclusive has always been at very heart of our organisation, as when we embrace our diversity we attract and retain the right people who provide the best service to our customers

  • pdf 353Kb

    Our Gender Pay 2017

    At Midland Heart, we have a diverse workforce, which reflects our customers and the communities we serve. Being inclusive has always been at the very core of our organisation, as when we embrace our diversity, we attract and retain the right people to provide the best service to our customers.

  • pdf 2183Kb

    Trading Update (unaudited) for the period ending 30 September 2021

    A half year financial update.

  • pdf 4723Kb

    Investors presentation 2021

    Everything from an overview of our stock and organisation structure, to our performance and statement of comprehensive income.

  • pdf 2683Kb

    Investor Update: 6 Months to September 2020

  • pdf 7291Kb

    Investors Presentation 2020

    A presentation we gave to potential investors in summer 2020

  • pdf 5527Kb

    Investors Guide To Midland Heart

    A guide to Investing in Midland Heart, from financial performance to our future plans

  • pdf 185Kb

    The Future Homes Standard

    We support the Government’s ambitions to reduce carbon emissions further and believe the social housing sector should become a trailblazer in moving towards carbon neutral homes.

  • pdf 581Kb

    Credit Opinion Midland Heart UK 11Mar22

  • pdf 580Kb

    Moody's A1 Rating Credit Opinion