Our documents

Carbon reduction plan 2021

Our new, more ambitious low carbon action plan focuses on reducing the impact every aspect of our organisation has on the environment, committing us to becoming a carbon neutral landlord by 2050.

Making What Matters Brilliant Corporate Strategy 2019-2025

Making What Matters Brilliant is our exciting new corporate plan that will set our focus on delivering real improvements for our customers.

Customer Annual Report 2020-2021

Despite the challenges of the pandemic, we’ve been busy making sure that our homes remaine comfortable and safe, and that our services were still there for those who needed them.

Customer Annual Report 2019-2020

This report covers the first year of our new corporate plan Making What Matters Brilliant which set our focus on delivering real improvements for our customers.

Customer Annual Report 2018-2019

The last year has been a busy one for all those involved with our work and we're pleased that we’ve seen positive performance across our range of services.

Customer Annual Report 2017-2018

We've continued to see high levels of customer satisfaction across our key areas, including our repairs service and our performance remains in the top three when compared to other similar housing associations.

Customer Annual Report 2016-2017

The last 12 months has seen us completely transform our services. We've had to respond to the changes and challenges around us, such as cuts to local government spending and welfare reform, whilst making sure that we provide best value and top quality services.

Customer Annual Report 2015-2016

Over the past year everyone at Midland Heart has been working extremely hard to adjust the business to respond to the huge amounts of change taking place.

Customer Annual Report 2014-2015

We're as committed as ever to providing high quality housing and care and support to our customers. This year we celebrate our 90th birthday, and we've continued to work hard to ensure our services improve year on year.

2019-20 Accounts

Directors Report, Strategic Report and Financial Statements for the year ended 31st March 2020

2018 19-Accounts

Directors Report, Strategic Report and Financial Statements for the year ended 31st March 2019

ESG Report 2020/21

In our first ever ESG report, we set out the progress we have already made since agreeing to be an early adopter. More importantly we also explain the exciting plans we have to accelerate our transition towards being carbon zero.

Ethnicity Pay Report 2021

We are proud to be amongst the first employers in the country to publish our Ethnicity Pay Gap. Whilst there’s no requirement for us to do this, we pride ourselves on being honest and transparent with our colleagues.

Financial Statements 2020-2021

Throughout the year we have consistently stayed ahead of the curve acting swiftly, and before restrictions mandated, to keep our customers and colleagues as safe as possible while maintaining the services they rely on.

Financial Statement 2019-2020

In April 2019, we launched our new corporate plan Making What Matters Brilliant which centres on delivering first class core landlord services, delivering a marked increase in the level of new affordable homes built and ensuring we take pride in being a good employer, becoming somewhere people aspire to work.

Financial Statement 2018-2019

In April 2019, we launched our new corporate plan Making What Matters Brilliant which centres on delivering first class core landlord services, delivering a marked increase in the level of new affordable homes built and ensuring we take pride in being a good employer, becoming somewhere people aspire to work.

Financial Statement 2017 2018

Covering the second year of our Fit for the Future corporate plan, these financial statements demonstrate the financial and operational benefits that have been delivered. This has been a record year of achievement across the organisation.

Financial Statement 2016-2017

When I wrote the foreword to our 2016 financial statements, I talked about the fact that we had just signed off our Fit for the Future Corporate Strategy, which was designed to help Midland Heart respond to the new operating environment and to continue to grow and thrive.

Financical Statement 2015 2016

We signed off our 2015 financial statements in July last year, only days after the budget. At that time, it was clear that our operating environment was about to change rapidly, and that has certainly proved to be the case in the months since the budget.

Our Gender Pay Report 2021

Our Gender Pay Gap Report 2021

Our Gender Pay Report 2020

Our Gender Pay Report 2020

Our Gender Pay 2019

As a large and ambitious employer in the Midlands, we’ve got a diverse workforce of approximately 1,500 people. Being inclusive has always been at the very heart of our organisation, as when we embrace our diversity we attract and retain the right people who provide the best service to our customers.

Our Gender Pay 2018

As a large and ambitious employer in the midlands, we have a diverse workforce of approximately 1600 people, which reflect the differing demographics of the geographies across which we operate. Being inclusive has always been at very heart of our organisation, as when we embrace our diversity we attract and retain the right people who provide the best service to our customers

Our Gender Pay 2017

At Midland Heart, we have a diverse workforce, which reflects our customers and the communities we serve. Being inclusive has always been at the very core of our organisation, as when we embrace our diversity, we attract and retain the right people to provide the best service to our customers.

Trading Update (unaudited) for the period ending 30 September 2021

A half year financial update.

Investors presentation 2021

Everything from an overview of our stock and organisation structure, to our performance and statement of comprehensive income.

Investor Update: 6 Months to September 2020

Investors Presentation 2020

A presentation we gave to potential investors in summer 2020

Investors Guide To Midland Heart

A guide to Investing in Midland Heart, from financial performance to our future plans

The Future Homes Standard

We support the Government’s ambitions to reduce carbon emissions further and believe the social housing sector should become a trailblazer in moving towards carbon neutral homes.

Credit Opinion Midland Heart UK 11Mar22

Moody's A1 Rating Credit Opinion