Despite a challenging year, the 34,000-unit association have reported a strong surplus of £38.1 million combined with record levels of liquidity, with cash and undrawn facilities at circa £265 million. They’ve also maintained their G1/V1 governance and financial viability rating from the Regulator.
Key highlights include recording customer satisfaction scores of c.90%, completing 350 brand new homes for families across the Midlands, investing £22 million in current homes and maintaining a colleague engagement score of 80%.
From April 2021, Midland Heart will continue to focus on putting customers, homes and communities at the centre, delivering services that not only meet but exceed expectations and enable people to live fulfilling, independent lives.
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