Midland Heart awarded Customer Service Excellence accreditation

The Customer Service Excellence (CSE) accreditation recognises and celebrates excellent customer service.

26th May 2021 - Corporate news
By  Sarah O'Leary

To achieve this accreditation, we complete a two-day assessment to demonstrate that we provide great customer service and that we’ve reviewed and implemented previous recommendations.

We were praised for the way we engage with and involve our customers, the insights we gather to understand our customer’s needs and preferences, and the work we do to support the wider community.

Delivering a brilliant service matters to our customers, so this accreditation is important to us and helps us to understand what’s going well and where we can improve. We’re really proud to have achieved this accreditation and look forward to working with our customers on even more service improvements in the future.

Laura Weddell, Head of Quality and Customer Experience

Following this accreditation, we’ll design and deliver a detailed action plan, which will be monitored by our Customer Oversight Group. The group, made up of involved customers, will hold us to account and make sure all actions are completed ahead of our next assessment in two years’ time.