Our documents

From Financial Statements to Customer Annual Reports, everything you need to know about Midland Heart

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  • pdf 1413Kb

    Making What Matters Brilliant Corporate Strategy 2019-2024

    Making What Matters Brilliant is our exciting new corporate plan that will set our focus on delivering real improvements for our customers.

  • pdf 4409Kb

    Customer Annual Report 2019 2020

  • pdf 3903Kb

    Customer Annual Report 2018-2019

    The last year has been a busy one for all those involved with our work and I’m pleased to say we’ve seen positive performance across our range of services.

  • pdf 1492Kb

    Customer Annual Report 2017-2018

    I am pleased to report that we have continued to see high levels of customer satisfaction across our key areas, including our repairs service and that our performance remains in the top three when compared to other similar Housing Associations.

  • pdf 1467Kb

    Customer Annual Report 2016-2017

    The last 12 months has seen Midland Heart completely transform its services. We have had to respond to the changes and challenges around us, such as cuts to local government spending and welfare reform, whilst making sure that we provide best value and top quality services.

  • pdf 3507Kb

    Customer Annual Report 2015-2016

    Over the past year everyone at Midland Heart has been working extremely hard to adjust the business to respond to the huge amounts of change taking place.

  • pdf 2015Kb

    Customer Annual Report 2014-2015

    Midland Heart is as committed as ever to providing high quality housing and care and support to our customers. This year we celebrate our 90th birthday, and I’m proud to say we have continued to work hard to ensure our services improve year on year.

  • pdf 4193Kb

    Financial Statement 2019-2020

    In April 2019, we launched our new corporate plan Making What Matters Brilliant which centres on delivering first class core landlord services, delivering a marked increase in the level of new affordable homes built and ensuring we take pride in being a good employer, becoming somewhere people aspire to work.

  • pdf 9847Kb

    Financial Statement 2018-2019

    In April 2019, we launched our new corporate plan Making What Matters Brilliant which centres on delivering first class core landlord services, delivering a marked increase in the level of new affordable homes built and ensuring we take pride in being a good employer, becoming somewhere people aspire to work.

  • pdf 3941Kb

    Financial Statement 2017 2018

    Covering the second year of our Fit for the Future corporate plan, these financial statements demonstrate the financial and operational benefits that have been delivered. This has been a record year of achievement across the organisation.

  • pdf 2028Kb

    Financial Statement 2016-2017

    When I wrote the foreword to our 2016 financial statements, I talked about the fact that we had just signed off our Fit for the Future Corporate Strategy, which was designed to help Midland Heart respond to the new operating environment and to continue to grow and thrive.

  • pdf 1980Kb

    Financical Statement 2015 2016

    We signed off our 2015 financial statements in July last year, only days after the budget. At that time, it was clear that our operating environment was about to change rapidly, and that has certainly proved to be the case in the months since the budget.

  • pdf 7291Kb

    Investors Presentation 2020

    A presentation we gave to potential investors in summer 2020

  • pdf 5527Kb

    Investors Guide To Midland Heart

    A guide to Investing in Midland Heart, from financial performance to our future plans

  • pdf 4673Kb

    2019-20 Accounts

    Directors Report, Strategic Report and Financial Statements for the year ended 31st March 2020

  • pdf 4870Kb

    2018 19-Accounts

    Directors Report, Strategic Report and Financial Statements for the year ended 31st March 2019

  • pdf 443Kb

    Our Gender Pay 2019

    As a large and ambitious employer in the Midlands, we’ve got a diverse workforce of approximately 1,500 people. Being inclusive has always been at the very heart of our organisation, as when we embrace our diversity we attract and retain the right people who provide the best service to our customers.

  • pdf 2534Kb

    Our Gender Pay 2018

    As a large and ambitious employer in the midlands, we have a diverse workforce of approximately 1600 people, which reflect the differing demographics of the geographies across which we operate. Being inclusive has always been at very heart of our organisation, as when we embrace our diversity we attract and retain the right people who provide the best service to our customers

  • pdf 353Kb

    Our Gender Pay 2017

    At Midland Heart, we have a diverse workforce, which reflects our customers and the communities we serve. Being inclusive has always been at the very core of our organisation, as when we embrace our diversity, we attract and retain the right people to provide the best service to our customers.

  • pdf 185Kb

    The Future Homes Standard

    We support the Government’s ambitions to reduce carbon emissions further and believe the social housing sector should become a trailblazer in moving towards carbon neutral homes.